Frequently Asked Questions
Please read our FAQ to learn more about our building process, customizations, ordering, and shipping. If you don’t find the answer you are looking for, simply contact us, and we’ll get back to you shortly.
How Do I Order?
We offer two ways to shop our products:
Standard size items and ready-to-ship items are available for purchase on our website. Simply add to cart and check out online.
If you’re interested in a custom-made piece, please contact us and one of our designer sales associates will be in touch!
Not Sure What You Want?
Our veteran designer/sales team would love to help you decide on the right size, style, finish, and customization options for your unique needs. We also have a showroom in Clinton, CT (by appointment only) if you’d like to physically see some of our pieces and discuss your order in person.
What Can I Customize?
Anything and everything! Our designers and builders have created thousands of one-of-a-kind pieces for practically every kind of boat. Please call us or contact us online anytime to discuss how we can improve your boating experience.
What Size Do I Need?
We rely on your measurements to build, so be sure to double check dimensions are correct before you place your order. We’re also happy to use customer-provided templates (mailed to our workshop) or we can walk you through the best way to maximize your space with a new design.
What Wood Species & Finish Should I Choose?
This depends on several factors, including personal preference, the wood species and finish of other wood elements or furniture on your boat, indoor/outdoor usage, desired durability, and budget. Please check out this page for swatches and sample photos of the wood species and finishes we offer.
What Is Starboard?
Starboard is a marine-grade high-density polyethylene plastic product made by King Plastic. Typically white in color, it is also available in a variety of other colors as well (black, gray, blue, etc). Starboard can be an amazing material alternative to wood as it is environmentally stabilized to withstand the harshest outdoor conditions. It will not rust, delaminate or rot when exposed to UV, humidity, or (salt) water. Starboard never needs painting or refinishing, making it very low-maintenance.
Almost any wood product you see on our website can be built in solid Starboard instead.
How Does Shipping Work? Can I Pick Up My Item?
We ship anywhere in the continental United States. Unfortunately due to increased shipping costs and restrictions, we no longer ship to Hawaii, Alaska, or internationally. You are always welcome to pick up your item from our shop in Connecticut at an arranged time.
Smaller items are shipped via UPS, while larger items are sent using a third-party freight carrier. Please see our comprehensive shipping policy page here.
What Is The Build Time for Custom Pieces?
Typically, our products are ready to be shipped in 8-10 weeks. Orders are built in the order they are received. If you need delivery by a certain date, please contact us to find out if rush production is available (additional cost may apply).
Given the residual COVID-related disruptions to global supply chains, some raw materials and components may unexpectedly take longer than originally anticipated. We will do our best to alert you of any delays as soon as possible and if appropriate, will give you the opportunity to cancel your order. We appreciate your understanding.
Can I Make Changes After I Place My Order
Our designer and sales team works hard to help you confirm every detail of your custom order before you decide to move forward. Immediately after your order is placed, you will receive an order confirmation email including all details about your custom piece(s), as well as billing and shipping info.
You will have 24 hours from when your order is submitted to make any changes. The requested change(s) must be in writing and emailed in response to your order confirmation. We will then send you an updated order confirmation reflecting those changes.
After the first 24-hour window, we unfortunately cannot accommodate additional adjustments or order cancellations.
What Should I Know Before Ordering?
Arrigoni Design is a Connecticut shoreline small business, locally owned and operated. Our tables, leaning posts, rocket launchers, some seating, and all cabinetry is handmade in our Killingworth shop by local craftsmen. We also offer a collection of other furniture (other seating, hardware, metal products, and more) that is sourced responsibly from trustworthy US-based manufacturers and finished by us on-site.
Cosmetic Disclosure & Policies
Given the handmade and hand-finished nature of the products we craft, variations and slight imperfections in the wood can happen. Every tree is different and so too is every piece of wooden boat furniture we have crafted. All wood species have a unique grain pattern and almost always have slight color variations as a result of the grain pattern.
Solid wood may expand and contract due to changes in temperature and humidity. It does not affect the structural integrity and is not considered defective. We allow up to approx. 1″ of variation across all measurements due to the custom nature of the handcrafted pieces we build. Those who do not appreciate variations and slight imperfections should not purchase.
We celebrate the true uniqueness of every piece of furniture that is built and finished by hand in our woodshop, however if you have any concerns about what to expect, please discuss this with us before placing your order.
How Do I Take Care of My Arrigoni Design Product?
Most importantly, avoid overexposure to moisture (precipitation and spray) and sun. Any outdoor furniture should be securely covered when not in use. We offer custom covers for sale.
Additionally, avoid sunscreen transference onto our upholstered products whenever possible. The chemicals in most sunscreens wreak havoc on marine-grade vinyl and can cause your product to deteriorate prematurely.
Do You Install The Products?
Unfortunately, we do not offer installation at this time. Please check out our online installation guides for leaning posts and helm chairs.
If you are purchasing mounting hardware, we will include the stainless steel screws needed for installation.
Do You Accept Returns?
Please see our full return policy here.
Shipping Information & Policies
We ship anywhere in the continental United States. Unfortunately due to increased shipping costs and restrictions, we no longer ship to Hawaii, Alaska or internationally. You are always welcome to pick up your item from our shop in Killingworth or Clinton, Connecticut at an arranged time.
For Small (<50 lb.) Shipments:
For smaller products, we will ship via UPS. You will receive an email notification with a tracking number as soon as your order leaves our shop in Connecticut.
It is your responsibility to inspect your new items thoroughly and completely for any damage as soon as you receive the package(s). In the rare event that your item does arrive damaged, please take photos of the damage (including the packaging if applicable) and email us immediately so we can open a UPS claim.
For Large (>50 lb.) Shipments:
For larger products and all tables, we use a third-party freight carrier.
General Shipment and Delivery:
Most furniture is shipped within approximately 10 weeks of order confirmation. You will be notified by email as soon as your item leaves our workshop. Freight orders are typically in transit for 3 to 7 business days. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window.
Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All 3rd party freight deliveries occur during normal business hours only. If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.
To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it (if applicable). Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom piece inside or on to your boat.
It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Arrigoni Design will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you’ve noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Arrigoni Design can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.
Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home or onto your boat.